Standard handling responsibility
WHILZ documents the items and services within its custody and reviews verified loss or physical damage linked to agreed handling or transit responsibilities, subject to the limits in the booking terms.
WHILZ goods protection
Handled with care.
Defined with clarity.
Our protection approach explains what happens while belongings are handled by WHILZ and how concerns are documented and reviewed.
Before moving day
Protection starts with a clear inventory and scope.
Items packed, loaded, transported or positioned by WHILZ are handled according to the service scope agreed for the booking. Any liability limits, declared-value options or third-party insurance must be stated in the written quotation or service agreement before work begins.
Important: Website information is a general guide. Your signed service agreement controls the protection terms for your booking.
High-value items
Artwork, designer furniture, delicate electronics, specialised appliances and other high-value items should be declared before the move. Additional packing, valuation evidence or third-party cover may be required.
Condition records
Pre-existing marks, faults or structural weaknesses may be photographed during assessment. Customers should also keep receipts, valuations and clear photographs for valuable belongings.
Common exclusions
Items and events requiring special attention.
Contents of customer-packed boxes, unless external damage clearly indicates transit mishandlingPre-existing wear, structural weakness or damage documented before the moveCash, jewellery, deeds, financial documents, firearms, perishables and other prohibited itemsInternal electrical or mechanical failure without visible external impactEvents outside reasonable control, subject to the final service agreement
If something goes wrong
A simple claims path.
- InspectWalk through delivered items with the Move Coordinator before sign-off.
- RecordNote visible damage or missing items on the completion record and take clear photographs.
- NotifySend written details to hello@whilz.com within the period stated in your agreement.
- ReviewWHILZ verifies the report and communicates the applicable repair, replacement or settlement process.
Planning a move?
Tell us about valuable or delicate items early.
We’ll factor the right handling, packing and documented protection options into your service plan.
Explore Move-In Ready™