Clear answers.
Less uncertainty.

WHILZ provides goods-in-transit and property-damage protection through reputable insurance companies, subject to our service terms and Goods Protection Policy. For high-value items, tell us before the move so the right declared-value protection can be discussed.

Tell your Move Coordinator during the final walkthrough and record any visible issue before sign-off. Then send written details and clear photographs to hello@whilz.com within 48 hours. Verified claims are reviewed in line with the applicable service terms.

Estimates reflect the volume of items and number of rooms, services selected, pickup and delivery distance, access requirements such as stairs or lifts, and any specialist handling needed. The final written quote follows a quick assessment.

A booking deposit secures your preferred date, dedicated team and logistics equipment. The remaining balance is agreed as part of the confirmed service terms and is due after successful completion and inspection.

You can book individual services or choose WHILZ Move-In Ready™, which brings packing, moving, deep cleaning, fumigation and settle-in support together in one coordinated package.

We recommend booking five to seven days ahead so there is time for an appropriate assessment and for your preferred date to be planned. Express requests may be possible, subject to availability.

Many standard home moves can be completed in one day, depending on volume, distance, access and the services booked. A Move-In Ready™ package can be planned in stages or with a larger coordinated team when cleaning and fumigation are included.

Yes. Please contact your Move Coordinator or reach us on WhatsApp as soon as possible. Rescheduling is generally available without charge up to 48 hours before the agreed date, subject to team and vehicle availability.

Yes. We create coordinated plans for offices, estates, property managers and corporate teams, including relocation, cleaning, property care and partnership support.